4 Reasons to Outsource Your Operational Needs in Sales Administration / Customer Service
29 October 2024
It defines the processes from order processing to payment collection, including logistics tracking, handling complaints, invoicing, and sometimes debt recovery!
The tasks of the Sales Administration (ADV) are as follows:
Order Management
Receiving and processing both digital and physical orders on time is the ADV's priority number one.
Customer Service
Empathy, kindness, and patience are the best tools for an effective customer service, whether via email or phone.
Logistics Coordination
One of ADV's essential tasks is coordinating shipments with carriers.
This also includes tracking delivery times, managing returned goods, and resolving logistical disputes.
This task can also include managing transportation documents and customs declarations if customers are outside the European Union.
Invoicing and Debt Recovery
When this task is not handled by the accounting department, the ADV generates invoices based on validated orders and sends them to customers.
The service then follows up on payments, manages reminders for unpaid invoices, and handles any billing disputes.
Client Relationship Management
To maintain a high level of customer satisfaction, the ADV is responsible for answering customer inquiries about their orders, managing complaints and returns, and ensuring follow-up on repairs or replacements of defective products.
In short, sales administration is much more than just an administrative function. It is the unsung hero that keeps the wheels of the company turning, while keeping a smile and juggling the daily challenges.
You are now well aware of what ADV is, and you may find yourself in one of these situations:
- You need customer service support, but you are still a small business, and cash flow is tight for hiring.
- You just went through a bad hire, and now you are in a tough spot.
- You are urgently searching for a bilingual candidate with rare language skills, such as German, and can't find the right fit.
- A team member left suddenly, and you want to ensure a smooth transition to maintain continuity in customer service while waiting to hire.
- You feel your processes are outdated and time-consuming, and you would like help optimizing them.
- You’ve considered outsourcing and would like to discuss it.
Then, book an appointment with me for a free pre-diagnostic!
